Zoological Society of San Diego membership entitles the bearer to admission to the San Diego Zoo and San Diego Zoo Safari Park (collectively "Parks") during regular operating days and hours for the duration of the membership term. Membership is non-refundable, non-transferable, and not for resale. Misuse may result in forfeiture. Membership prices and benefits are subject to change. Some memberships may be subject to ZIP code or age restrictions.
Adult Membership
Adult membership is for an individual 18 years of age or older. To gain admission to our Parks, adults must present a valid form of photo ID along with either:
- a valid membership card in the adult's name, or
- a valid membership QR code generated by our proprietary digital app wallet feature.
Re-entry to our Parks will also require a hand stamp.
Child Membership (Wildlife Explorers)
Child membership (Wildlife Explorers) is for a child 3-17 years of age. To gain admission to our Parks, children must present either:
- a valid membership card in the child's name, or
- a valid membership QR code generated by our proprietary digital app wallet feature.
Verification of age or identity for children may be required at time of purchase or to gain admission to our Parks. Re-entry to our Parks will also require a hand stamp.
Benefits & Privileges
All benefits are subject to current membership in good standing. Benefits and privileges associated with any membership level including, but not limited to, park admission, guest passes, discounts, or accompanying guest privileges (limit one park per day), cannot be resold or bartered. Violation may result in cancelation and/or permanent revocation of membership. Member benefits have no cash value. Any member whose membership has been revoked may after three years submit a written appeal requesting the revocation be reconsidered and will be evaluated on a case-by-case basis. For information about member benefits please visit sdzwa.org or call 619-231-0251, or toll free 1-877-3MEMBER.
Special Events & Operational Changes
Special events or promotional attractions may be subject to restricted access and/or additional fees. Due to restrictions imposed by the Centers of Disease Control and Prevention (CDC), some limitations, restrictions, and changes to normal operating protocols may apply, including daily capacity limits on attendance, social-distancing measures, screenings, or other recommended or required health and safety precautions. Any days of closure due to causes outside of the Zoological Society's reasonable control will be considered block out days.
Membership Upgrades
In order to be eligible to upgrade your membership, member must be current, no more than 6 months into the membership and upgrade is only valid from one level to another.
Ticket upgrades to membership require a valid paid ticket and ticket must be presented and surrendered at time of membership purchase. Ticket upgrades must take place on the day of visit.
Expiration & Auto-Renewal
Memberships expire on the last day of the month, one year from the date of purchase.
Memberships are available with an optional auto-renewal feature. By enrolling in auto-renewal at the time of purchase or through your online account, you agree to the following terms.
How It Works. Your membership will automatically renew on the last day of the month, one year from your purchase date (your "Renewal Date"). You will be charged the annual rate for your membership level on the date of renewal. If the price has increased since your last renewal, we will notify you at least 15 days before your Renewal Date with the new amount and instructions for canceling if you do not wish to continue.
Reminder Notice. We will send a reminder to the email address on your account at least 15 days before your Renewal Date confirming the renewal amount, date, and cancellation instructions. You are responsible for canceling before your Renewal Date if you do not wish to renew, even if a reminder is not received.
How to Cancel. You may cancel auto-renewal at any time by visiting sdzwa.org/my-account, calling Member Services at 619-231-0251 (daily, 8:30am-5pm PT), or submitting a request at https://sandiegozoowildlifealliance.org/contact. To avoid being charged for the upcoming year, cancel at least 3 days before your Renewal Date. If you cancel, your membership benefits continue through your current expiration date.
Failed Payments. If your card on file has expired, we will email you the day before your Renewal Date so you can update it. If the payment cannot be processed on your Renewal Date, we will email you so you can update your payment information and renew. We will not attempt to process payment again, your enrollment in auto-renewal will be canceled, and your membership will expire.
Refunds. Renewal charges are non-refundable. If you believe a charge was made in error, contact Member Services within 30 days at 619-231-0251 or visit https://sandiegozoowildlifealliance.org/contact.
Facial Scanning Data & Park Entry (Cheetah Entry)
All individuals purchasing a membership and entering the Parks agree to SDZWA's use of facial scanning technology at park entry and re-entry points solely to verify your identity for park access. For full details on data collection, retention, and your rights, see our Privacy Policy at sdzwa.org/privacy.
Membership Records
Requests for membership information from the database of record require a subpoena or formal written request from each member whose information is being requested. Information for child membership will require the written approval of a parent or legal guardian. Additional service and mail fees may apply to process requests.
Requests for deletion of personal or facial scanning data associated with your membership are subject to the same formal written request process described above. For full details on your data rights, see our Privacy Policy at sdzwa.org/privacy.
Presidents Club & Statutory Members
Members of the Presidents Club annual membership categories of Partners, Patrons, Ambassadors or higher, Honorary Lifetime Members, and Circle Club Members are statutory members within the meaning of California Corporations Code Section 5056 and any revocation of these levels must be approved by SDZWA Board.
Code of Conduct
Members must abide by the standard Code of Conduct for our Parks to ensure the safety and well-being of our animals, members, guests, employees, volunteers and vendors. Violation may result in suspension, cancellation and/or revocation of membership.
Photography & Recordings
All individuals entering the Parks with a membership agree not to commercially use any photography or recordings in any form taken at the Parks and grants permission to the Parks and their agents to use their images and/or sound recordings for any purpose whatsoever in perpetuity.
Governing Law
These Terms and Conditions are governed by the laws of the State of California and applicable federal law.